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Salesforce Certified Slack Administrator Sample Questions (Q65-Q70):

NEW QUESTION # 65
You're an Org Admin for a global organization operating in multiple time zones. In your org-wide #help-slack channel, members report they are receiving notifications outside of their working hours from other members operating in different time zones. In addition to recommending Do Not Disturb (DND) preferences, how can you help promote a digital HQ at your organization and ensure that members are receiving notifications only during working hours?
(Select the best answer.)

Answer: D

Explanation:
Slack recommends using the Scheduled Send feature to respect teammates' working hours:
"The Scheduled Send feature allows members to compose a message now and schedule it to be delivered during the recipient's preferred working hours." While viewing someone's local time (C) is helpful, Scheduled Send (B) directly solves the problem by deferring the notification appropriately. Setting reminders (D) or Away statuses (A) do not proactively delay messages.
(Reference: Slack Administration Study Guide - Respecting Work-Life Balance in Global Teams)
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NEW QUESTION # 66
Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.
As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

Answer: A

Explanation:
Slack recommends:
"Use Huddles for lightweight, real-time, informal discussions to troubleshoot quickly without needing to schedule formal meetings." This directly helps service agents collaborate live without adding overhead.
Options A and C are good for async work but do not replace real-time collaboration. Threads (D) are useful but are slower than live discussions.
(Reference: Slack Administration Study Guide - Using Huddles for Efficient Team Collaboration)


NEW QUESTION # 67
Your organization is on the Slack Enterprise Grid plan.
What are three benefits of syncing identity provider (IdP) groups?
(Select the THREE best answers.)

Answer: C,D,E

Explanation:
Slack's Enterprise Grid documentation clearly states:
"Syncing IdP groups with Slack allows you to automatically manage workspace membership, channel membership, and access control based on IdP group assignments." Key benefits include:
* Automatically provisioning and deprovisioning members to specific workspaces (A).
* Maintaining mandatory membership in designated channels (B).
* Maintaining mandatory membership in designated workspaces (C).
Assigning system roles, approved apps, or admin roles (D, E, F) is not automatically handled through IdP group syncing.
(Reference: Slack Administration Study Guide - Identity and Access Management)


NEW QUESTION # 68
As an Org Admin at a healthcare company, you've been tasked with simplifying the experience for getting an upcoming communications project Slack-ready. A team of your organization's employees will work with a dozen rotating consultants at a communications agency to manage several communications campaigns over the next 6 to 8 months.
You'll manage this external collaboration using guests or Slack Connect.
What is the best method for managing this collaboration?

Answer: B

Explanation:
Slack recommends using Slack Connect for secure, flexible external collaboration:
"Slack Connect enables organizations to manage their own members, privacy settings, and security policies while sharing channels with external partners." Using guest accounts (B, D) would require you to manage all external users yourself, which is burdensome and inflexible. Option C incorrectly implies that Slack Connect automatically sunsets access - expiration must be manually managed.
(Reference: Slack Administration Study Guide - Slack Connect External Collaboration)
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NEW QUESTION # 69
At which point in the process should you claim your relevant domains for your Enterprise Grid organization?

Answer: C

Explanation:
According to Slack's best practices:
"Claim your domains as soon as possible. This process is not retroactive - workspaces created before claiming domains will continue to exist independently unless manually migrated." Thus, prompt domain claiming ensures better control and prevents users from unintentionally creating ungoverned workspaces.
(Reference: Slack Administration Study Guide - Domain Management in Enterprise Grid)
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NEW QUESTION # 70
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